Terms of Use

These Terms of Use govern your access to Cognidel, including accounts, therapy discovery and booking, learning, resources, marketplace purchases, therapist onboarding, support, and paid services. By creating an account, making a payment, submitting information, joining a therapy room, uploading material, or otherwise using Cognidel, you agree to these terms.

The Privacy Policy, Cookie Policy, Therapy Policies, and Therapist Terms form part of these terms where they apply. If a specialist policy addresses the same subject, that specialist policy takes priority for that subject.

• Therapy through Cognidel and therapist onboarding are strictly for adults aged 18 and above.
• A minor must not receive therapy through an adult’s account or merely because an adult is present in a session. Cognidel will introduce any future minor-care service only when it has the safeguards, authority checks, consent process, records process, and clinical controls required for it.
• You must have the legal capacity and authority needed to use the relevant Cognidel service and make any payment. If you act for an organisation, you confirm that you are authorised to bind it to these terms.
• Cognidel may ask for information needed to confirm eligibility, age, identity, or authority before granting access to a protected service.

• You must provide accurate and current information. You must not impersonate another person, use another person’s account, create a false identity, or submit information you do not have the right to provide.
• You are responsible for protecting your sign-in details and for activity through your account. Tell Cognidel promptly if you believe your account has been accessed without permission.
• You must use Cognidel lawfully, respectfully, and only for its intended purposes. You are responsible for the content you submit, the choices you make, and the actions you take through the platform.

Cognidel provides a digital environment for therapy discovery, booking, sessions, learning, resources, and related support. It does not itself provide medical treatment, psychiatric treatment, diagnosis, prescriptions, or emergency response.

Therapy offered through Cognidel is provided by independent approved therapists. Each therapist is responsible for their own professional judgement, scope of practice, registration, clinical decisions, consent, documentation, safeguarding, and professional duties. Cognidel does not direct the clinical content of a therapist’s care or guarantee a particular therapist, diagnosis, treatment, or outcome.

• Cognidel Therapy is not an emergency or crisis-response service. If someone is in immediate danger or faces urgent medical or psychiatric risk, local emergency or crisis services should be contacted immediately.
• Bookings, cancellations, rescheduling, attendance, couples participation, room conduct, refunds, and clinical-record requests are governed by the Therapy Policies.
• No person may secretly attend, observe, record, transcribe, screenshot, share, or redistribute a therapy session or therapy record. Every required consent and legal authority must exist before any permitted disclosure or recording.

• Cognidel learning material and resources are for education, literacy, reflection, and personal development. They are not medical advice, diagnosis, therapy, legal advice, tax advice, or a substitute for qualified professional care.
• A Cognidel certificate confirms only the completion of the relevant Cognidel learning requirements. It is not an academic award, professional licence, regulatory approval, or permission to practise in any profession.
• You remain responsible for deciding whether learning material or a resource is appropriate for your circumstances and for seeking qualified help where needed.

• Cognidel and its original branding, platform materials, interface, software, and content are protected by intellectual-property laws. You may not copy, reverse engineer, republish, scrape, or exploit them except where Cognidel or the law expressly permits it.
• A marketplace purchase gives the buyer a personal, non-exclusive, non-transferable licence to use the purchased material for its intended purpose. It does not permit resale, redistribution, public posting, commercial exploitation, or presenting the material as the buyer’s own.
• A person who submits material to Cognidel confirms that they have the rights needed to do so. They grant Cognidel the limited right to host, review, display, deliver, protect, and administer that material as needed to operate the relevant service.
• Cognidel may remove or restrict material that is unlawful, infringing, harmful, deceptive, malicious, privacy-violating, or inconsistent with these terms or an applicable specialist policy.

• The price, currency, and relevant service details are shown before you complete payment. You must review them before proceeding.
• A payment, refund, or payout is complete only when Cognidel has verified its status. A delayed, reversed, disputed, or unclear transaction may remain under review until the factual outcome is established.
• You must not use fraud, unauthorised payment details, chargeback abuse, hidden fees, direct transfers, or an off-platform arrangement intended to bypass Cognidel’s payment records or client protections.
• Therapist earnings, marketplace seller earnings, withdrawal availability, and related professional obligations are governed by the applicable therapist terms and the information presented to the relevant therapist.

Cognidel handles personal information as described in its Privacy Policy. Cognidel does not sell or trade personal information.

You must not misuse another person’s information or attempt to obtain information, records, files, payments, or account access that you are not authorised to access. Cognidel may take action to protect people, records, and the platform where it identifies a credible security, privacy, or safety concern.

• You must not use Cognidel for fraud, stalking, harassment, threats, discrimination, coercion, exploitation, impersonation, unlawful health claims, scams, malicious code, data scraping, credential attacks, or attempts to bypass access, safety, payment, or moderation controls.
• You must not create false reviews, falsify professional or identity information, manipulate payments, use Cognidel to conceal an improper referral arrangement, or route platform-originated therapy into undisclosed off-platform arrangements.
• You must not upload content that is unlawful, infringing, deceptive, abusive, sexually exploitative, defamatory, malicious, or privacy-violating.

Cognidel aims to provide a dependable service, but availability may be affected by maintenance, security work, network conditions, devices, browsers, internet connections, or services outside Cognidel’s reasonable control. Cognidel does not guarantee uninterrupted or error-free access.

Some functions depend on independent services, including payment, communications, identity, and connectivity services. Cognidel is not responsible for an independent provider’s decision, outage, delay, or restriction, but may review and address the effect on Cognidel where reasonably possible.

Cognidel may change, pause, or retire a feature where reasonably necessary for safety, law, quality, security, or service operation. Cognidel will not use this right to avoid an obligation that has already become due to you.

Cognidel may suspend, restrict, or close an account; remove content; pause bookings; or withhold a service outcome where there is a credible safety, fraud, payment, verification, privacy, legal, or serious policy concern. Where practical, Cognidel will explain the action and give the affected person an opportunity to respond. Immediate action may be taken where notice would create a safety, fraud, evidence, or legal risk.

Cognidel may preserve relevant records while reviewing a concern, resolving a payment issue, protecting another person, or meeting a lawful obligation. Account closure does not remove obligations that should continue, including confidentiality, payment reconciliation, intellectual-property duties, and lawful cooperation with an investigation.

To the fullest extent permitted by law, Cognidel is not responsible for a therapist’s independent clinical judgement or conduct; a user’s decisions or conduct; user-submitted content; a client’s personal connection, device, or private setting; independent-provider failures; or indirect loss such as lost opportunity, lost profits, reputational harm, or consequential loss.

Nothing in these terms excludes a responsibility that Cognidel cannot lawfully exclude, including responsibility arising from Cognidel’s own fraud, deliberate misconduct, or another non-excludable legal obligation.

Where the law permits a limit, Cognidel’s total liability for a claim connected to a paid Cognidel service will not exceed the amount paid by the claimant for that specific service. This limit does not restrict any mandatory right that applies by law.

To the extent permitted by law, you will be responsible for Cognidel’s reasonable losses, costs, and claims that result from your unlawful conduct, deliberate misuse of Cognidel, infringement of another person’s rights, misuse of another person’s data, payment abuse, or material breach of these terms. This does not make you responsible for a loss caused by Cognidel’s own wrongdoing.

If you have a concern, contact Cognidel first at support@cognidel.org with the relevant details. The parties will try in good faith to resolve the issue internally for 30 days before either starts a formal dispute process.

This internal-resolution step does not prevent urgent safety action, a report to a regulator where the law permits it, or a right that cannot lawfully be restricted.

These terms are governed by the laws of Kenya. If a dispute cannot be resolved internally, it may be taken to a court with competent jurisdiction in Kenya, subject to any mandatory law that applies to the user and cannot be excluded.

Cognidel may update these terms when the service or applicable requirements change. A material update will be presented through Cognidel or another reasonable notice before it takes effect, unless an immediate change is required for safety, law, or service protection.

If any part of these terms is unenforceable, the rest remains effective to the extent permitted by law.