Therapist Terms

Terms for therapist onboarding and practice

These terms apply to every therapist or clinical professional seeking verification, client-facing visibility, or therapy service access on Cognidel.

Verification and platform authority

Cognidel may request CVs, licences, identity records, registration proofs, training evidence, references, or other support documents before granting or restoring therapist visibility.
Verification may be repeated at any time, especially after complaints, record inconsistencies, lapsed registration, jurisdiction changes, or re-authentication failures.
Cognidel reserves final authority over whether the platform will continue displaying, booking, paying, or routing clients to a therapist account.
Cognidel verification is a good-faith review of submitted and reasonably available records. It is not a guarantee of ongoing competence, future conduct, clinical suitability, or continuing legal compliance by the therapist.
Cognidel does not warrant that any verification badge, approval state, or profile visibility status is complete, permanently current, or a substitute for independent verification with the relevant licensing or registration authority.

Cognidel current therapist-support footprint is aligned to Kenya.
Approval on Cognidel does not mean the therapist may lawfully practise everywhere. The therapist remains responsible for jurisdiction-specific restrictions, registration scope, telehealth rules, and profession-specific ethical limits.
If country rules conflict with Cognidel service requirements, the stricter lawful rule controls, and Cognidel may pause access until the conflict is resolved.

Only qualified mental health professionals or other expressly permitted care professionals may submit therapist onboarding to Cognidel.
All submitted identity documents, licences, registrations, CVs, qualification records, insurance information, scope details, practice history, and contact details must be authentic, current, and lawfully attributable to the applicant.
False, expired, manipulated, borrowed, unverifiable, or misleading material is grounds for rejection, removal, permanent refusal, or referral to relevant authorities where appropriate.

A therapist using Cognidel acts as an independent professional and not as an employee, partner, joint venturer, legal representative, or agent of Cognidel, unless a separate written agreement says otherwise.
Therapists remain solely responsible for licensure, registration, insurance, clinical judgement, documentation, supervision, risk management, safeguarding, and any mandatory reporting duties that apply to their work.
Cognidel may verify credentials and control platform access, but verification by Cognidel does not transfer professional liability away from the therapist.
Therapists seeking approval in Kenya must also satisfy the legal and professional rules applicable in the country in which they intend to practise or advertise services through Cognidel.

Therapists must work only within their real scope of practice, competence, jurisdictional authority, language capability, and ethical boundaries.
Therapists must not provide care while suspended, unlicensed, impaired, misrepresenting qualifications, or using unauthorised substitutes.
Therapists must maintain professional boundaries, must not solicit undisclosed side payments, and must not use Cognidel to create romantic, sexual, coercive, deceptive, or exploitative relationships with clients.

Therapists must use Cognidel where required for notes, attendance, booking updates, secure records, and communication relating to platform-originated services.
Therapists must not admit hidden observers, record sessions without lawful consent, share client data improperly, or move protected records into insecure channels without valid legal basis.
If a therapist becomes aware of an identity, consent, safeguarding, or participation problem, the therapist must stop or limit the session where appropriate and use the proper platform or legal escalation path.
Therapists remain responsible for obtaining any consent needed for multi-party therapy, minors, dependent participation, recording, record sharing, or cross-border care where law or ethics requires it.

Platform-originated therapy sessions, products, and related paid services must use Cognidel authorised payment channels unless Cognidel has expressly approved another route in writing.
Therapists must not demand undisclosed side fees, ask clients to pay outside the platform to avoid fees or review, or interfere with payment reconciliation.
Therapists are responsible for their own taxes, professional costs, insurance, licensing fees, and legal obligations associated with their earnings unless a written agreement states otherwise.
Cognidel may delay or hold payouts where there is fraud risk, dispute, reversal risk, policy breach, pending investigation, or incomplete verification.

Cognidel may investigate complaints, unusual behaviour, verification concerns, payment irregularities, abuse reports, safety concerns, or legal requests relating to a therapist account.
Temporary removal from therapist functions may include hiding the public profile, disabling bookings, freezing payouts, blocking therapy rooms, or limiting dashboard actions while the account itself remains intact.
A therapist under review must cooperate with reasonable requests for clarification, records, verification, or safety review. Failure to cooperate may lead to longer restriction or permanent removal.

Cognidel may reject, suspend, restrict, restore, or permanently terminate therapist access based on platform policy, verification outcome, safety risk, payment integrity, or legal necessity.
The therapist is responsible for claims arising from the therapist's own unlawful conduct, misrepresentation, malpractice, ethical breach, scope violation, privacy violation, or off-platform misconduct connected to Cognidel use.
The therapist agrees to indemnify, defend, and hold harmless Cognidel, its operators, and its service partners from and against any claims, liabilities, damages, losses, fines, penalties, settlements, and reasonable legal fees arising from the therapist professional conduct, negligence, malpractice, misconduct, breach of these terms, privacy failure, scope violation, or services that allegedly caused harm to a client or third party.