Cookie Policy

Cookies are small pieces of information placed in your browser. Browser storage is similar information kept on your device by your browser. Cognidel uses both where they are needed to run the service, protect an account, or remember a choice you have made.

This policy covers Cognidel’s website and platform. A payment provider may use its own cookies when you move to its checkout experience; its privacy and cookie information applies there.

Some cookies and storage are necessary. They help Cognidel keep you signed in, protect an authenticated session, maintain security controls, prevent repeated technical failures, and remember essential interface state while you use the platform.

Without these essential technologies, sign-in, account protection, therapy access, payments, and other protected features may not work properly.

Cognidel may use browser storage to remember choices such as your display preferences or dashboard state. Some writing areas may also keep a temporary protected draft on your device to help recover work if a connection or browser session is interrupted.

These items are used to improve continuity within Cognidel. They are not used to create an advertising profile about you.

Cognidel may collect limited technical information to understand errors, reliability problems, suspicious activity, and service performance. This helps us keep the platform stable and protect people using it.

Cognidel does not use cookies for behavioural advertising or sell cookie-derived information for advertising purposes.

When you choose a payment method, the payment provider may use cookies or similar technologies for payment security, fraud prevention, and regulatory requirements. Cognidel does not control those technologies once you are using the provider’s service.

Please read the relevant provider notice if you want to understand its cookies and browser technologies in more detail.

Some cookies are removed when you close your browser. Others remain for a limited period so Cognidel can remember an account state or preference. The duration depends on the purpose of the cookie or stored item.

You can clear cookies and browser storage through your browser settings. Clearing them may sign you out, remove preferences, and discard a local draft that has not yet been saved to Cognidel.

Most browsers let you view, remove, or block cookies. You can use those controls at any time. If you block essential cookies, protected Cognidel features may become unavailable until they are allowed again.

Where consent is required for a non-essential cookie or similar technology, Cognidel will present the appropriate choice before using it.